Security Centre | CoxCrest Bank USA

News Alert

Telephone Scams - also known as Vishing

If you have been a victim of a recent data breach, following these simple tips will help you stay safe and secure.


Fraudsters often contact you pretending to be from the Bank, the Garda or companies your trust to convince you to divulge information or pay money out of your account and they can use sophisticated technology to make the number appear like it's a genuine number, not their actual caller ID


Never give out your Mobile banking App Activation codes and Passcode


Never give your full Anytime Banking PIN, full Anytime Banking password or Card Reader codes to anyone over the phone, even a caller claiming to be from your bank or the Garda


Never move your money to a 'safe/secure' account if asked to do so by someone saying they are from the bank or the Garda


If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so


If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website. 


If you are asked to do any of the above then end the call immediately


A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.


More about vishing 

Stay safe while shopping online

Stay safe while you shop online by following these simple steps


    Only shop on secure and trusted websites

    More information can be found at Get Safe Online (opens in new window)

    On selected transactions we may send you a passcode for verification, which will be sent to a chosen contact method that we hold for you.


    Ensure all your contact details including your mobile number are up to date with us.

    Guidance on updating phone number and email address are available 


    Download our free security software IBM Rapport that protects your card details online

For more information please visit our card security page

Stay safe on social media

Fraudsters create fake social media accounts offering to 'help' by asking for your account information or directing you to fake websites. These fake social media accounts often have similar imaging, blurbs or tweets to our real accounts.

Follow these simple steps to stay safe on social media.


What you need to do:

  1. On Twitter, look for the blue tick next to @UlsterBank_Help.
  2. Never click on links or attachments in suspicious messages
  3. Never give your full PIN or full password to anyone
  4. Report any suspicious activity to

Text Message Scams - also known as Smishing

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Anytime Banking login information or other personal information.


We recommend you follow these simple steps to help stay secure:


    Never give your full Anytime Banking PIN, full password or card reader codes to anyone via text


    Never respond to suspicious emails or text messages


    Never click on links or attachments in suspicious emails or text messages


    If you’re in doubt about the authenticity of a message from us, please contact us immediately


Email Scams - also known as Phishing

Phishing (pronounced 'fishing') is a con trick used by fraudsters to get hold of your personal information.


Internet users are sometimes targeted through bogus emails by fraudsters claiming to be from their bank. These emails, known as "phishing" emails, will typically encourage customers to enter their security details on a fake website. The fraudsters would then try to use the captured security details to commit fraud.


CoxCrest Bank will never send emails asking for your security information.


If you do receive a suspicious email you can report it to us forwarding it to


More about Phishing

Add your signposting title here… Help with your card reader

Once you activate your card reader you'll be able to access the full features of Anytime Banking and telephone banking.

  Make a payment for the first time

  Set up or change a single or regular payment instruction

  Create or amend a standing order

  Update and change your details

  Set up travel markers

  Make international payments

More information & help on your card reader
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