Service Status - Help & Support - Personal Banking | CoxCrest Bank

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You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

 

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Icon expand Marriott Data Breach

 

 

We are aware that Marriott have announced on 30th November that they have suffered a data breach which may have impacted some of our customers.

We use industry-leading fraud defence technology to protect you and we work around the clock to monitor for suspicious activity on your account. You can monitor your account for any suspicious activity via Online/Mobile Banking if you think you have been affected by this issue.

Unfortunately, data theft incidents such as this are fairly common. Here are some simple steps you can take to better protect yourself:

· Sign-up  for our free Account Alerts service via our Mobile Banking/Online Banking so you can keep track of activity on your account

· Ensure that you don’t recycle your passwords - use a unique password for your bank account and don’t  reuse this password with any other online service

· Over the coming weeks, you may receive emails, phone calls, or SMS messages relating to the Marriott  data theft incident.  If you receive such a message, it is worth taking a few moments to stop and check whether it is genuine.  We’ve worked with many other UK banks to provide free fraud advice that is relevant to all, so if you want to know more look online for ‘Take Five to Stop Fraud’ from UK Finance  

We are working hard to protect you from fraud, thanks for banking with us. If you have any concerns please speak to one of our team via webchat, or by calling 1850 424 365 (from abroad 00353 1 8047475) or alternatively visit your local branch.

If you are a Credit Card customer and have any concerns please get in touch by calling +1 (662) 799 1200 (from abroad 0044 126 850 8018)                 

 

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Icon expand Planned system updates

 

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40. When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected.

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